(BRK.A), (BRK.B)
Berkshire Hathaway’s Mouser Electronics, Inc., the industry’s leading New Product Introduction (NPI) distributor with the widest selection of semiconductors and electronic components, has opened a new Customer Service Center building at its corporate headquarters, devoted entirely to customer service and support.
The new two-story, 50,000-square-foot building, located on Mouser’s 78-acre campus of its worldwide headquarters in Texas, is designed to be energy efficient and can also expand to 100,000 square feet to meet demand. The building features state-of-the-art amenities, inside and outside eating areas and a large parking expansion.
“Mouser has been fortunate to see strong growth over the last several years, and we need more space for more people to provide our signature customer service,” said Coby Kleinjan, Vice President of Americas Customer Service and Sales. “The idea is to allow room for additional staffing while boosting efficiency and collaboration. This additional capacity will strengthen our efforts to provide best-in-class customer service across the board.”
Including the new Customer Service Center building, Mouser offers 27 customer support locations located across three continents to provide customer support in local language, time zone and currency. The authorized global distributor provides customers with service and technical support via phone, email, and chat or through its industry-leading website, mouser.com. The company calls the approach “glocal” — giving localized service across the globe.
© 2020 David Mazor
Disclosure: David Mazor is a freelance writer focusing on Berkshire Hathaway. The author is long in Berkshire Hathaway, and this article is not a recommendation on whether to buy or sell the stock. The information contained in this article should not be construed as personalized or individualized investment advice. Past performance is no guarantee of future results.