(BRK.A), (BRK.B)
Berkshire Hathaway’s Mouser Electronics, Inc. has recently made a significant move by establishing a customer service and support center in Pune, India. This strategic expansion further solidifies Mouser’s commitment to delivering exceptional customer service and technical support to the world’s foremost design engineers and buyers. It is worth noting that this new facility in India complements their existing primary office located in the bustling city of Bangalore.
Raju Shah, Mouser’s Head of India Operations and Senior Vice President of Information Services, expressed great enthusiasm about this substantial growth. He emphasized the company’s view of its local presence as a valuable contribution to India’s dynamic ecosystem for innovation, design, and manufacturing. The goal is to enhance customer experience in India by providing top-notch local service and swift delivery of cutting-edge products and leading technologies from Mouser’s vast network of over 1,200 manufacturer partners.
With its global corporate headquarters situated in the vibrant Dallas/Fort Worth region of Texas, Mouser has established a total of 12 support locations across the Asia/Pacific region. This enables the company to offer specialized customer support tailored to the unique needs, languages, and cultures of their clientele, following an approach they refer to as “glocal.”
As a global e-commerce distributor, Mouser consistently seeks automated solutions to streamline its performance and ensure precise and prompt service to its customers. The company is dedicated to continuously improving its website, making it more user-friendly and efficient. This, coupled with the availability of local service and technical support via phone, email, and live webchat, guarantees an exceptional experience for engineers and buyers, regardless of their location around the world.
In addition to customer service, the new Mouser Pune office encompasses various other departments, such as Internet Business and Information Service staff members. These teams work collaboratively to provide global support operations across multiple departments, showcasing Mouser’s comprehensive and holistic approach to serving its customers.
© 2023 David Mazor
Disclosure: David Mazor is a freelance writer focusing on Berkshire Hathaway. The author is long in Berkshire Hathaway, and this article is not a recommendation on whether to buy or sell the stock. The information contained in this article should not be construed as personalized or individualized investment advice. Past performance is no guarantee of future results.