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In response to rising demand for quick delivery, Berkshire Hathaway’s Benjamin Moore, a leading paint and coatings company, has partnered with Roadie to provide same-day delivery, ensuring projects aren’t delayed. This collaboration helps independent retailers and painting contractors offer superior service, benefiting customers with faster access to high-quality paints and coatings.
The move has proven advantageous. According to Roadie, companies offering same-day delivery have seen boosts in customer satisfaction (80%), sales (70%), and retention rates (66%). Since Benjamin Moore’s partnership with Roadie began in 2020, they’ve expanded delivery services to a wider network of retailers, helping them meet increased consumer demand.
Many retailers using the Roadie network have enhanced customer satisfaction by delivering paint products within a 20-mile radius in as little as three hours. “Getting a project done on time is critical, whether you’re a professional or a parent preparing a nursery,” said Roadie CEO Marc Gorlin. “Our partnership helps Benjamin Moore reach customers where they are, delivering color to their door one gallon at a time.”
Roadie’s extensive network of over 200,000 drivers reaches 97% of U.S. households, making same-day delivery accessible and convenient. This partnership model exemplifies how brands can help independent retailers meet consumer expectations for speed and service, ultimately driving loyalty and preference in a competitive market.
© 2024 David Mazor
Disclosure: David Mazor is a freelance writer focusing on Berkshire Hathaway. The author is long in Berkshire Hathaway, and this article is not a recommendation on whether to buy or sell a stock. The information contained in this article should not be construed as personalized or individualized investment advice. Past performance is no guarantee of future results.