Pilot Flying J Rolls Out Virtual Maintenance System for Fleets

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Pilot Flying J, the largest travel center network in North America, has announced the launch of its new virtual maintenance system, Fleet Center, as part of the company’s Truck Care service platform.

Available in April, Pilot Flying J’s Fleet Center allows Truck Care technicians to focus on providing the best and fastest service to get drivers back on the road. The portal provides fleets 24/7, real-time visibility and flexibility to manage their equipment – reducing downtime, increasing speed of service and improving account management for fleets and professional drivers.

“With the launch of Fleet Center, we are eager to dramatically change how fleets do business with our truck care service,” said Dave Latimer, vice president of shop strategies and operations for Pilot Flying J Truck Care. “By providing a centralized portal, Fleet Center will make it easier and faster for fleets to manage the service of their trucks. Our goal is to remove the stress and complexity of managing fleet service and get drivers back on the road as quickly as possible by providing our customers a window into their Truck Care account at the touch of a button.”

The virtual maintenance system will provide fleets with access to time-saving features such as:

• Service management: no phone calls, just easy business when it comes to scheduling services, generating and authorizing work orders, and receiving detailed cost of repair estimates.
• Real-time notifications: receive immediate status updates for en-route, on-site and roll times
• Live chat: users can live chat with Truck Care representatives for quick customer service needs
• Service records: fleets will benefit from reduced paperwork and improved accuracy of records with full access to service history and transaction details

Rolled out in 2017, Pilot Flying J Truck Care continues to grow with 24 service centers and more than 135 roadside assistance vehicles in 36 states to provide professional drivers with maintenance needs on and off the interstate. With state-of-the-art facilities and certified technicians available 24-hours-a-day, Pilot Flying J Truck Care is dedicated to getting drivers back on the road quickly and safely.

As part of its commitment to quality service, the company is now offering a simplified, competitive pricing structure for preventative maintenance services. Backed by a nationwide limited warranty, the new flat price for a full preventative maintenance service with conventional oil is $299.99 for all engine types.

Berkshire Hathaway and Pilot Flying J

In October 2017, Berkshire Hathaway made a $2.76 billion investment in Pilot Travel Centers. Under the terms of the agreement, Berkshire will become the majority owner in five years.

© 2019 David Mazor

Disclosure: David Mazor is a freelance writer focusing on Berkshire Hathaway. The author is long in Berkshire Hathaway, and this article is not a recommendation on whether to buy or sell the stock. The information contained in this article should not be construed as personalized or individualized investment advice. Past performance is no guarantee of future results.

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